Refund policy
Short version: if you have not used it, you get your money back. If we broke it, you get your money back. If the party happened, we keep it.
1. What you are buying
Wallense sells two different things. An event credit is a one-time payment that unlocks a single event at a given tier. A Studio subscription is a recurring monthly payment for an organisation running several events.
Nothing renews automatically except the Studio subscription, and that one you can cancel yourself at any time.
2. Unused event credits — 14 days, no questions
If you bought a credit and have not used it on an event yet, write to us within 14 days of the purchase and we refund it in full. You do not have to explain why.
A credit counts as used when it has been redeemed against an event and that event has started collecting photos.
3. Credits already used
Once the event has run, the service has been delivered and the payment is not refundable — the same way a venue does not refund the room after the party.
If something on our side stopped your event from working — the wall did not update, guests could not upload, the gallery never opened — that is a different matter. Tell us what happened and we refund the credit in full. We would rather return the money than keep a customer who had a bad night.
4. Your right of withdrawal (EU)
As a consumer in the European Union you have 14 days to withdraw from a distance purchase. For digital services, that right ends once the service has been fully performed with your prior agreement — in practice, once your event has run.
So: before the event, you are covered by the 14 days. After the event, section 3 applies.
5. Studio subscription
You can cancel the Studio subscription whenever you like, from your billing page. The plan stays active until the end of the month you have already paid for, and nothing is charged after that.
We do not refund part of a month that has already started, but we also never charge you for a month you did not ask for.
6. How to ask
Write to heldermrpereira@gmail.com with the email address you used to buy, and the name of the event if there is one. We answer within one working day.
Refunds go back to the same card or method you paid with. Depending on your bank, it takes between three and ten days to show up.
Helder Pereira - Wallense · NIF PT234440082 · Rua particular de francos 206, 4250-361 Porto Portugal